Monthly Archive: August 2010

Aug 23

Mentioned in the Idaho Business Review

Many thanks to Simon Shifrin, reporter for the Idaho Business Review, for seeking our firm’s advice in a recent story about Twitter. Simon looked at best practices for handling customer complaints on social media – always a hot topic among clients – and included perspective from Jen Harris (@JenHarris09), project manager for the Boyle Network; …

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Aug 16

Setting the record straight with an Idaho Statesman letter

The Idaho Statesman recently published a letter to the editor from me, but it was cut. The complete letter as submitted is printed below. When I used to serve on The Statesman’s editorial board, one of my duties included editing letters and I understand the need to occasionally do this. However, The Statesman has given …

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